PAIA Manual

Promotion of Access to Information Act (PAIA) Manual for Larasoft (Pty) Ltd

About PAIA

The Promotion of Access to Information Act 2 of 2000 (PAIA) gives effect to the constitutional right of access to information held by public and private bodies. This manual is compiled in accordance with Section 51 of PAIA.

Company Information

Company Name: Larasoft (Pty) Ltd

Contact Email: hello@larasoft.global

Phone: +27 82 457 8390

Website: larasoft.global

Information Officer

The Information Officer is responsible for PAIA and POPIA compliance:

Contact: hello@larasoft.global

Phone: +27 82 457 8390

Purpose of This Manual

This PAIA Manual provides information about:

  • The types of records held by Larasoft
  • How to request access to records
  • The process and timelines for handling requests
  • Fees applicable to information requests
  • Grounds for refusal of access

Records Available

Larasoft maintains the following categories of records:

  • Company registration and statutory documents
  • Client contracts and service agreements
  • Financial records and accounting information
  • Data processing records (see our Data Processing Register)
  • Privacy and compliance policies
  • Technical documentation and system records
  • Employment and HR records

How to Request Access

To request access to records under PAIA:

  1. Submit a written request to our Information Officer at hello@larasoft.global
  2. Provide sufficient detail about the record(s) you're requesting
  3. Specify your preferred form of access (inspection, copy, etc.)
  4. Include your contact details for communication
  5. Pay applicable fees (if any) once the request is processed

Processing Timeline

We will respond to your request within 30 days of receipt. If we need to extend this period, we will notify you in writing with reasons for the extension.

Fees

PAIA provides for fees to be charged for:

  • Request processing
  • Searching and preparing records
  • Photocopying and printing
  • Postage (if applicable)

Fees will be calculated according to the rates prescribed in the PAIA regulations and communicated to you before processing your request.

Grounds for Refusal

Access to records may be refused on the following grounds:

  • Protection of personal information of third parties
  • Commercial confidentiality
  • Protection of legally privileged information
  • Protection of safety of individuals or property
  • Other grounds specified in PAIA

If we refuse your request, we will provide written reasons and inform you of your right to appeal.

Related Resources

Privacy Notice - Learn how we protect your personal information under POPIA

Data Processing Register - View our complete record of processing activities

Contact Us

For PAIA requests or questions about this manual, please contact:

Information Officer

Email: hello@larasoft.global

Phone: +27 82 457 8390